Actions during interruption

Occasionally, both failures and scheduled power outages occur in the power grid. During scheduled interruptions, turn off and unplug all sensitive electronic equipment. The exception is security devices, which are usually equipped with a battery and should work even during power cut.

Report a power failure in the MARU application or call 1343. In the event of an electrical accident, call 112 immediately

We notify you of failures known to us through the MARU application and by SMS. We will also include information about the approximate time it takes to eliminate the failure. If you have already received an SMS or MARU notification, you do not need to notify us of the failure. More information about interruptions is available on the map of interruptions.

See the map

What to do in case of power cut?

1
Determine the extent of the power cut
When the electricity is gone, determine if the electricity has disappeared from just one light, one room, one apartment or the whole house?
2
See if you have received a failure message from Elektrilevi in the MARU application and/or by SMS to your phone.
We send messages within 10-15 minutes of finding out about a failure. We will also include information about the approximate time it takes to eliminate the failure.
3
Check that the electricity meter is working and that the fuses are on
Make sure the meter display is working and all fuses are on. Occasionally, the meter may have been turned off for some reason, or some appliance or light has turned off the fuse.

NB!

If you smell something unusual, turn off the electricity
If there is smoke or an unusual smell coming from the electrical cord, plug or switch, turn off the electricity in the whole house. Under no circumstances should burning electrical wires be extinguished with water.
In the event of an electrical accident, call 112 immediately
In the event of an electrical accident, you should always call 112, regardless of the victim's situation. The health of a person who got an electric shock can deteriorate rapidly and may change for up to 24 hours. Remember that a person in the circuit must not be touched. The victim is energized as long as he/she is connected to the circuit. Turn off the electricity.
Keep away from broken power lines
Fallen power cords can be life-threatening and should never be approached or touched. Also, no trees or branches falling on the line should be touched - the trunk and branches always contain certain amount of water, which makes them very conductive. Touching them can lead to sad consequences. Report broken telephone lines to us via our interruptions phone number.

Read about electrical safety

What to do when a storm is coming?

During storms, there is an increased risk of a power cut as strong winds breaks the trees and wires. This in turn can cause power cuts.

Frequently Asked Questions

If Elektrilevi network is in working order, the cause of the failure may be the electrical system of your apartment or house. In the event of such a failure, check the circuit breakers, the meter and the main fuse and have the fault repaired by an electrical contractor. In the event of a failure in the electrical system of the apartment building, inform the house administrator who will order the electrical work. If removal of seals or tensioning of the external power line is necessary during the execution of the works, this work must be ordered from Elektrilevi. If you wish, you can also order the repair of the entire electrical system of the house as a paid service from us.

Remember that in the event of a power failure at home, safety is the most important thing.

If you are convinced that you can unplug a device that has been damaged without compromising it, do so immediately. If you are unsure of your safety, call a professional electrician.
If smoke or an unusual smell is coming from any electrical appliance, cord, plug, switch, etc., call 112 immediately and call the Rescue Board.

The boundary between the internal and external network is determined by the location of the connection point. Elektrilevi is responsible for rectifying faults from your connection point to the external power grid. If the fault is in the electrical system of your house, you must order the fault repair work yourself from an electric company or a paid service from us.

When constructing network connections, the connection point is usually located on the border of the site, but the connection point can also be located on the wall of the building, on the electrical switchboard on the street or on the mast of the overhead line. The exact location of the connection point can be found in your network contract.

Descriptions of the most common connection points with drawings (pdf)

Open the switchboard
Open the switchboard, which is usually located in the hallway or apartment stairwell. There are two types of fuses that are located in the fuse box - main fuses/main circuit breakers or group fuses, which are either circuit breakers or fusible fuses.
If the group fuses are fuses, make sure they are in working order.
If the fuse is burned or the metal nozzle (so-called control plug) is not visible, the fuse is broken. The picture shows what the fuse looks like and how does a burned fuse look like.
If the group fuses are circuit breakers, make sure they are on.
The group fuse can be one or more circuit breakers. If the circuit breaker is off (lever in "OFF" position), try turning it on first. If the switch is in an uncertain intermediate position, first move the lever to the "OFF" position and then try to turn the switch on again. The position may also be marked with "I" (on) and "0" (off). If the protection switches off again, an electrician must be called in.

If the group fuses are in order, check the main fuse.
The main fuse can be either a fuse or a circuit breaker. In a private house you can check the main fuse just as you do with group fuses. In an apartment building, please contact your building manager or owner.
If the fuses have tripped or if there is a visual failure at the connection point, the house manager will order repairs from an electrical contractor. In case of seals it is necessary to order them from Elektrilevi.
If the fuses are switched on and in working order, but the home is still without electricity, then the cause of the failure must be looked for in the meter or the main fuse.

If the main panel of the house is all right, one can suspect a malfunction of the distribution network and call Elektrilevi on 1343.

The meter is located on the electrical switchboard. If the connection point is located in the outdoor switchboard, the meter and main fuse must also be checked from there. The most common meters have a screen with electronic numbers. If the meter screen is blank and the numbers are not visible, check that the main fuse is on. If the screen shows numbers, try turning the meter on from the button.

The flashing box on the left side of the remote-readable meter´s screen indicates that it is off. To turn the meter on:

hold the switch on the unit down for 2 seconds
wait about 8 seconds for a click to indicate that the meter is turning on

If the box on the left side of the screen is no longer flashing, it has been turned on successfully and power will be restored.
If the square is still flashing, repeat the steps above and try again.
If the power is still not recovered, the cause of the malfunction has to be searched elsewhere.

Actions during interruption

Report a power failure in the MARU application or call 1343. In the event of an electrical accident, call 112 immediately

What to do in case of power cut?

NB!

What to do when a storm is coming?

Frequently Asked Questions

What can I do if Elektrilevi's network is in working order but my home is still without electricity?

Where is the boundary between the electrical system of my house and the external grid?

How to check fuses?

How to turn on the meter?